Faqs

Frequently Asked Questions (FAQ)

  1. Where do you ship and how long does delivery take?
    We ship to France and the United States.
    France: 3–4 business days
    United States: 5–8 business days
    Handling time: 1–2 business days
  2. How much does shipping cost?
    France: $20 USD
    United States: $50 USD
  3. Do you offer returns and refunds?
    Yes ✅ You may return or exchange items within 30 days of delivery.
    Refunds are issued to your original payment method within 1 business day after we receive the returned item.
  4. What payment methods do you accept?
    We currently accept PayPal only.
    Your payment is processed securely at checkout.
  5. Can I contact customer support if I need help?
    Absolutely! Our team is always ready to assist.
    Live Chat: Available 24/7 on our website
    Email: Support@disyfurnita.com
    Phone: +33 7 53 72 74 93 (Mon–Fri, 9 AM – 6 PM CET)
  6. Do you ship on weekends?
    No ❌ Shipping is paused during weekends and public holidays.
    However, live chat and email support remain available 24/7.